Returns & Refunds

Returns & Refunds

At FENZ, we take pride in offering premium-quality products designed to meet high standards. If something isn’t quite right, we’re here to help. As many of our items are produced in limited quantities, we recommend carefully checking product details and sizing before placing your order.

Return Policy

If you’re not fully satisfied with your purchase, we accept eligible returns within 14 days of delivery.

To request a return, please contact our support team at sales@fenz.co.uk  with your order details, and we’ll guide you through the process.

Return Conditions

  • Items must be unused, unworn, and in original sealed condition

  • All original tags and packaging must be intact

  • Returns are inspected upon arrival before approval

  • Items that show signs of wear, damage, or improper packaging may not qualify for a refund

Refunds

  • Refunds are issued only to the original payment method

  • Once your return is received and approved, you’ll receive a confirmation email

  • Please allow up to 10 business days for the refund to reflect in your account

  • Shipping and delivery fees are non-refundable

If you need assistance at any stage, feel free to reach out to support@fenz.com or visit our FAQ section for more information.

Frequently asked questions
What services does FENZ offer?

FENZ provides professional printing and embroidery, plus branded products such as workwear, uniforms, corporate clothing, sports teamwear, promotional items, and office/school supplies.
Can I order branded clothing even if I don’t have a design/logo?

Yes. If you don’t have artwork ready, our team can help you prepare your logo files and recommend the best branding option (printing or embroidery) for the products you choose.
What is the minimum order quantity (MOQ)?

Minimum order quantities depend on the product and branding method. Some items can be ordered in small runs, while others are better suited for bulk ordering. Request a quote and we’ll advise the best option.
How long does production and delivery take?

Production times vary depending on order size and product availability, but most branded orders are completed within 5–15 working days after artwork approval. Delivery times depend on location and shipping method.
How do I request a quote?

Simply visit our website and submit a quote request with the products you need, quantities, and branding preferences. Our team will reply with pricing, timelines, and next steps.